Thank you for choosing skatepulse.shop! We are committed to providing high-quality skateboarding products and services to every skateboarding enthusiast. To ensure your complete shopping satisfaction, we have established some inquiries to help you understand our services and policies. If you encounter any issues during your purchase, please refer to the following:

Product Quality Issues

If the skateboard product you received is defective, damaged, or not as ordered, please contact our customer service team within 14 days of receipt. We will provide a return or exchange service as appropriate.

Order Issues

If you encounter any issues during the order processing process (such as order not being updated, delivery delays, etc.), please contact us as soon as possible. We will promptly investigate the situation and provide a solution.

Return and Exchange Policy

All items must be in new, unused condition, and with the original packaging and tags attached for return or exchange. If you wish to return or exchange an item, please follow our return and exchange process, which can be found in our refund policy for details.

Customer Service

Our customer service team is always ready to answer your questions and provide support. You can contact us via email and we will respond within 48 hours. FAQs

Our website features an FAQ page where you can find answers to frequently asked questions about orders, shipping, refunds, and other related issues, helping you resolve your issues more quickly.
Feedback and Suggestions

We welcome your feedback and suggestions about our products and services. Your feedback is important to us and helps us continuously improve and enhance the user experience.
If you have any further questions or need further assistance, please feel free to contact us. Thank you for choosing skatepulse.shop, and we look forward to providing you with the best shopping experience!